Frequently Asked Questions
How do I pay you?
Venmo is our preferred form of payment (@moocakes_and_treats)
Do you need a deposit?
Yes. Orders must be paid in full to be officially booked into our calendar.
Pickup & Delivery
Do you deliver?
No. Our cupcakes are available for pick up only.
Where do I Pick Up?
We are located in Southlake, Tx. We will set up a porch pickup time that works for you when we finalize your order. We will also share the pickup location with you at that time.
Can you ship cupcakes to me?
General Order Questions
Is there a miminum order?
Our minimum order is one dozen per flavor.
I'd like to place an order. How do I do that?
Yay! We're excited that you want some MooCakes!
Date of the event
Number of Cupcakes
Flavor/s you would like
Inspiration pictures/color scheme
How much time do you need to prepare an order?
In order to preserve our sanity and family balance, we need at least one week's notice for any order. We've tried squeezing quick orders in and it just doesn't work!
Why haven't you answered my message?
We do our best to respond to all order inquiries within 24 hours. BUT, we take Sundays off to spend time with family. So, if you message late on Saturday or on Sunday, you won't hear from us until Monday.
Do you have a storefront?
No, we're a home bakery, so we bake to order and don't have a storefront. Our Instagram feed is our virtual storefront. Almost everything we do is available for viewing there.
How should I store my cupcakes?
The absolute MOST IMPORTANT thing you need to do is keep them tightly closed in their box.
The cupcakes I want aren't listed on your menu. Do you do custom flavors/designs?
For now, we find that our quality is best served by sticking with our tried and true recipes and designs, so we do not offer custom flavors or designs.