Frequently Asked Questions

Payment

How do I pay you?


Venmo is our preferred form of payment (@moocakes_and_treats) We can accommodate other forms of payment, as well. If you need alternate payment arrangments, please include that information in your initial order email.




Do you need a deposit?


Yes. Orders must be paid in full to be officially booked into our calendar.





Pickup & Delivery

Do you deliver?


No. Our cupcakes are available for pick up only.




Where do I Pick Up?


We are located in Southlake, Tx. We will set up a porch pickup time that works for you when we finalize your order. We will also share the pickup location with you at that time.




Can you ship cupcakes to me?


Sorry 🙁 We're not set up for shipping cupcakes at this time.





General Order Questions

Is there a miminum order?


Our minimum order is one dozen per flavor.




I'd like to place an order.  How do I do that?


Yay! We're excited that you want some MooCakes! To place your order, please email us at info@moocakesandtreats.com and provide the following information:

  • Date of the event
  • Number of Cupcakes
  • Flavor/s you would like
  • Inspiration pictures/color scheme
After we receive your order request, we'll contact you and work out all of the details.




How much time do you need to prepare an order?


In order to preserve our sanity and family balance, we need at least one week's notice for any order. We've tried squeezing quick orders in and it just doesn't work!




Why haven't you answered my message?


We do our best to respond to all order inquiries within 24 hours. BUT, we take Sundays off to spend time with family. So, if you message late on Saturday or on Sunday, you won't hear from us until Monday. If you sent us a message and it has been several days, it's possible that we just missed it. We get messages on several platforms (we're working on solving this problem) and sometimes they just slip past. Please don't hesitate to message again and remind us that you're waiting for an answer!




Do you have a storefront?


No, we're a home bakery, so we bake to order and don't have a storefront. Our Instagram feed is our virtual storefront. Almost everything we do is available for viewing there.





Other Questions

How should I store my cupcakes?


The absolute MOST IMPORTANT thing you need to do is keep them tightly closed in their box. If you are eating the cupcakes within a day or two, then a cool spot on your counter is fine. (Don't put them near the stove or your cooktop.) If you won't eat them for a little while, they can be stored in the freezer. Just keep them closed tight!




The cupcakes I want aren't listed on your menu.  Do you do custom flavors/designs?


For now, we find that our quality is best served by sticking with our tried and true recipes and designs, so we do not offer custom flavors or designs.